How Denovers Helped a Leading B2B eCommerce Platform Redesign Their Storefront for Modern Buyers

Industry
E-commerce
Head Quarters
Dubai, UAE
Service
Product Design
Project Duration
1+ Years
In today’s fast-moving B2B marketplace, user experience is just as critical as in consumer shopping. Recognizing this, one of Saudi Arabia’s leading B2B eCommerce platforms for restaurant equipment approached Denovers to transform its digital buying journey.
Though the client had an internal UX and Product Design team, they needed an external partner to move fast, bring fresh creative thinking, and execute a comprehensive redesign across web and mobile — and that’s where Denovers came in.



What problems was the client facing?
The client's existing platform had strong product inventory and operational capacity, but the UX/UI did not meet modern eCommerce expectations. Challenges included:
- Outdated visual identity
- Poor navigation structure
- Non-optimized mobile experience
- Fragmented product detail pages (PDPs)
- Inefficient checkout and account management flows
The task was to reimagine the user experience from homepage to checkout, blending aesthetic excellence with strong usability best practices.

Our Approach: Deep Collaboration and Research-Driven Design
Denovers quickly embedded a dedicated product designer into the client's team, working daily with their UX and design leadership. Communication flowed through Slack and Jira, enabling rapid iteration and feedback cycles.
Throughout the project, every major design decision was rooted in a balance of user needs, competitor benchmarks, and stakeholder feedback. The designer from Denovers worked closely with the client's UX team to
- Conduct competitor research
- Study best practices in global B2B eCommerce
- Ensure the process was efficient and aligned
Homepage Redesign
The homepage is the digital storefront, and for B2B buyers, first impressions matter. We reimagined it as an engaging, sales-driving experience that speaks to business needs while being mobile-first.
Here’s what we redesigned to create a modern, conversion-friendly homepage:
- Featured categories and brands
- Top sellers and daily deals
- New arrivals
- Recently added products
- Cross-promotional banners
- Tutorial videos from their YouTube channel
The new homepage boosted visitor engagement and made product discovery easier, especially on mobile, where usage was highest.



Product Detail Pages (PDPs)
PDPs are where buying decisions happen. We revamped them to present all essential information clearly — images, specs, reviews, and more — while building trust and encouraging action.
Here’s how we upgraded the PDP experience:
- Redesigned image galleries and product specs
- Improved pricing visibility and review layouts
- Added tabs for Delivery & Returns, Usage Instructions, etc.
- Created thoughtful “Out of Stock” and “Price Match” states
- Introduced smart product recommendations
Redesigned PDPs increased time spent per product and reduced drop-offs before checkout.



Category Listing Pages
A cluttered category page can overwhelm users. We simplified and optimized these pages for faster product discovery and easier filtering.
Here’s how we structured category pages to guide user choices:
- Clear product grid layouts
- Relevant filters like brand, price, roast level, and weight
- Seamless handling of empty, filtered, and loading states
Browsing became quicker and smoother, especially on mobile, improving catalog engagement and reducing bounce.



Cart and Checkout Flows
The path to purchase should feel effortless. We removed friction across every step, from cart review to final payment, using B2B-specific design patterns.
Here’s what we redesigned to simplify checkout:
- “Buy Together” cross-sell modules
- Empty cart illustrations with CTAs
- Smooth item removal/editing flows
- Highly visual, intuitive multi-step checkout experience
This flow minimized cart abandonment and encouraged users to complete their orders confidently.



My Account Area
B2B buyers often return, reorder, and track items. We gave them a powerful, easy-to-use “My Account” portal to manage everything with ease.
Here’s what we included in the upgraded account dashboard:
- Order tracking and invoice downloads
- Saved payment methods
- Address book with map/manual entry
- Quotations and stock notification center
- Wishlist and saved items
- Returns management with step-by-step guidance
Users now spend less time searching and more time managing, boosting loyalty and repeat transactions.

Email Templates
A great user experience doesn’t end on the site. We redesigned all transactional emails to align with the platform’s refreshed branding and improve communication clarity.
Here are the key templates we revamped:
- Order confirmations
- Shipping and delivery updates
- Payment error alerts
- Return confirmations
- Post-purchase review requests
The refreshed emails improved open rates and added a layer of professionalism across all post-purchase touchpoints.

Navigation Experience
For a B2C platform with an extensive product range, seamless navigation can make or break the buying journey, and we knew we had to get this right for Ekuep. We started with deep market research, analyzing top competitors and diving into how Saudi buyers prefer to browse, scroll, and search. This helped us create a navigation structure that feels intuitive and culturally relevant. Our goal was to reduce cognitive load, enhance findability, and create an experience that feels organized even with thousands of SKUs.
Here’s what we did to make navigation effortless:
- Conducted UX research into navigation preferences among Saudi B2B users
- Studied competitor storefronts to identify effective product grouping and browsing behavior
- Categorized products into intuitive buckets like:
- Coffee Makers
- Ice Equipment
- Cooking Equipment
- Refrigeration
- Beverage Equipment
- Commercial Ovens
- Food Preparation
- Food Holding and Warming Line
- Delivery and Storage
- Parts
- Created sub-categories for each group, including specific spare parts
- Implemented brand-based categorization for users shopping by manufacturer
- Repeatedly iterated on the search bar design and behavior for optimal usability
- Ensured all product displays were clean, consistent, and easy to browse
This dramatically reduced product-finding time and boosted on-site engagement. Users were able to explore the catalog faster, resulting in a smoother path to checkout and a measurable increase in product views per session.

Design System
To scale efficiently and keep future development aligned, we built a robust design library — a single source of truth for consistent, high-quality UI.
Here’s what the design system included:
- Responsive typography scales
- Grid and spacing systems
- Button, card, banner, and filter variants
- UI pattern consistency across web and mobile
Design and dev teams now work faster and more consistently, reducing QA errors and speeding up future rollouts.

The Result
Thanks to the joint effort between Denovers and the client's design leadership, the platform now offers:
- A modern, conversion-optimized experience
- Mobile-friendly journeys at every step
- Easier product discovery through smarter navigation
- Clearer purchasing flows lead to improved user trust.
- A scalable design system to support future growth.
The client was highly satisfied, praising Denovers for our ability to seamlessly integrate into their team, match their pace, back design decisions with strong research, and enhance every major UX touchpoint.


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