In the challenging SaaS world, users are in the habit of using smooth and intuitive experiences. Imagine your prospective customers landing on your application, thrilled to explore what you offer, only to be greeted by an outdated, monotonous, cluttered platform. It's like presenting a masterpiece in a dull, unappealing frame—no matter how brilliant the content, the first impression is lost. The user interface (UI) and user experience (UX) of your Software as a Service (SaaS) application can make or break its success.

We encountered a similar situation. Dizzion is a SaaS company that offers a cloud-based Desktop as a Service (DaaS) solution, "C3." This allows users to access virtual desktops and applications from any device to offer hosting, compliance, and other managed services like managing user accounts, submitting service requests related to Dizzion's DaaS services, and controlling user access within the platform.

However, a major problem with their system was that the design was outdated and confusing, bouncing off users to their competitor's modern and user-friendly products. To address these issues, Dizzion partnered with Denovers to redesign the entire SaaS application from scratch and improve usability, navigation, and overall aesthetics.

Redesign the Dizzion C3 SaaS application for users of its cloud-based Desktop as a Service (DaaS) solution to improve usability, navigation, and overall aesthetics. While interacting with the platform for virtual desktop management, compliance, and hosting services, users struggled with an outdated and cluttered UI. This resulted in a modern, intuitive interface with improved navigation, streamlined workflows, and a visually cohesive design, enhancing user adoption, efficiency, and productivity.

This DaaS application wanted a completely new design solution to not only fix its usability issues but also give its platform a modern and appealing touch. They wanted trusted end-to-end design partners who would give them the solutions they wanted.

This is when they found Denovers due to our long-term commitment to providing design solutions, ongoing support, and excellent collaboration.

During the trial phase, we tackled Dizzion’s Data Center Module, which lacked visual hierarchy, clear navigation, and an intuitive UI. The design failed to highlight key attributes, data, and KPIs effectively.

We came up with the idea of a complete UI overhaul, presenting critical information in a clean, structured, and engaging way.

One major issue was the lack of clarity in clickable elements—users couldn’t easily distinguish between static content and interactive features. We introduced engaging buttons and visual cues for smooth navigation.

We also revolutionized data visualization by introducing both list and map views, giving users multiple ways to interpret their data. Previously, Dizzion only had a table view, making insights harder to grasp. Our redesign made exploring data centers intuitive and efficient.

To further enhance usability, we designed a comprehensive dashboard, consolidating management reports, customer data center insights, user requests, notifications, and queries—all with smart filters for personalized data viewing.

Dizzion's C3 application was pretty extensive and had multiple users, so our product designers took dedicated time to thoroughly analyze the entire application and come up with an effective solution that would address all the issues.

Their main motive was to give their users an exceptional user experience so that they could retain them and stay afloat in the competitive market. After a few discussions with their product managers, we carved out their main goals.

Now that we knew what were the goals, we started to prepare for the revamp process.

Dizzion had major navigational issues. It was so complex that a single screen could be accessed in multiple ways. And the worst part was that the users were not shown how they landed at that particular place, as no user flows were shown.

The data center details can only be viewed from the POD list, and to see the POD cards, the users had to go to another screen.

To fix the navigation issues, we first launched a header on every screen. The header displayed the breadcrumbs with proper headings so that users know how they ended up on that particular screen. The breadcrumbs were also clickable to offer ease of use to the user. This is necessary for applications like Dizzion, which have a deep hierarchical structure.

The original stepper view was cluttered, with multiple sub-steppers nested within a single stepper—sometimes containing four to five additional steps. This complexity confused users, making it difficult to trace how they arrived at a particular screen after completing a flow.

To enhance clarity, our designers broke down complex actions into smaller, manageable steps. We strategically grouped the steppers and displayed them consistently across screens, ensuring a seamless and intuitive experience. This approach not only improved visual clarity but also simplified decision-making and reduced cognitive load for users.

We also updated their data centres and revamped the screens in the applications with a new and aesthetic UI. Dizzion wanted us to use boxes to display information about every data centre. Moreover, we also introduced a map in the data centre interface so that users can see its various locations.